Choose the item
Check the current product page for the board, color, price and availability.
Shipping, returns & order help
From “which board?”
to “it’s here.”
Check delivery before you buy. Get help with an order. Know what to do when the box arrives.
01 / Before placing an order
A clear picture
of delivery.
Start with the exact board, color and delivery address. Rates and options are shown at checkout before you place the order.
Back to the board lineup ↗Enter the destination
Use your delivery address at checkout to see the shipping options available for your cart.
Review before ordering
Check the total and the delivery details. If no rate appears—or you need help with a particular destination—ask us before placing the order.
02 / After checkout
Know where
to look next.
Your order and any carrier tracking are the starting point. Keep those details close if you need the team to take a look.
Your order details
Find the order confirmation and check the items and delivery address. Keep the order number for any follow-up.
Open your account ↗Shipping & tracking
If you have a tracking link, open the carrier’s latest status. Share that link with us if the package stops moving or something looks wrong.
Get tracking help ↓When it arrives
Check the board and included parts against your order. Photograph anything unexpected before throwing away the packaging.
Help after delivery ↓Need to change something?
Send your order details and the change you need promptly. The team will check what is still possible for that order.
Ask about a change ↓03 / After delivery
The next step
depends on the issue.
A return, an arrival issue and damage after a session need different details. Choose the closest situation.
Start with authorization
Contact us before
sending it back.
The published policy covers returns within 30 days in new, unopened and unused condition. A Return Authorization and proof of purchase are required.
Prepare a return request ↓Read the full return policy ↗- 30 days
- Published return window; condition and other terms apply.
- 20%
- Restocking fee listed in the policy.
- Return shipping
- Customer-paid; a return label is not included.
- Sale items
- Excluded from refunds under the published policy.
An arrival issue
Keep the packaging.
Show us what arrived.
Tell us whether the board is damaged, a part is missing or you received the wrong item. Clear photos and order details help the team understand what happened.
Prepare the details ↓Read the limited warranty ↗- The whole boardOne clear photo of the deck and one of the bottom.
- The specific issueClose-ups of the damage, unexpected item or included hardware.
- The packagePhotograph visible packaging damage and the shipping label.
- Your orderInclude the order number, the item and when it arrived.
An issue after a session
Let’s identify
what needs attention.
Send the model, photos and a description of what happened. Care, replacement-part and manufacturing-defect questions each need a different next step.
Get board & parts help ↗Check warranty terms ↗What to include
- Whole-board photos, top and bottom.
- Close-ups of the area or part.
- When you noticed it and what happened.
- Where and when you bought the board.
The limited warranty applies to qualifying manufacturing and materials defects. It does not cover ordinary wear, damage from use or commercial use.
A real person can help
Get the details
in one place.
Choose the situation, add your order details and tell us what you need. Send the details to the Formula Fun team.
For order & tracking help
- Your order number and the name on it.
- The tracking link, if you have one.
- The latest status or change you need help with.
Useful answers
A few more
order questions.
Where do I see the shipping price?
Available rates appear at checkout before you place the order. Enter the delivery address and review the options for the items in your cart. If no rate appears, ask the team about that board and destination.
Can I change the delivery address or cancel an order?
Contact Formula Fun promptly with your order number, the name on the order and the change you need. The team needs to check the order’s current status before confirming whether a change is possible.
I cannot find my order number. Can you still help?
Yes. Send the name and email used for the purchase, the board or item, and the approximate order date. Do not include payment-card details.
My tracking has not updated. What should I send?
Send your order number and the tracking link or number, along with the latest status you can see. Tell us whether it has never updated or stopped after moving.
The package says delivered, but I cannot find it.
Check the carrier’s delivery details and the delivery address on your order. Look around the stated delivery location and ask anyone who may have accepted it. If it is still missing, send the order and tracking details to Formula Fun.
I bought from a retailer. Where should I start?
Start with the shop that sold you the board for its order and return process. For a possible manufacturing issue, the Formula Fun limited warranty explains the claim process, required proof and exclusions.
Can I return a used board or a sale item?
The published return policy covers new, unopened and unused items. Sale items are excluded. Contact the team before sending anything back and read the full policy for the applicable terms.
Where should I send a return?
Request a Return Authorization first. Use the written return instructions supplied for your request, including the confirmed address and any reference the team asks you to include.
Your board is here
Next up:
the fun part.
Get your fins and leash ready, learn the Tahoe connections, or plan a grom’s first session.